Sprint Store in Palm Desert, CA Closed now

Reviews about Sprint Store

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  August 01, 2019, by Laura Vukovich
  PLEASE SAVE YOURSELF THE HEADACHE AND TAKE YOUR BUSINESS ELSEWHERE! I purchased two Samsung galaxy s8+ phones back in May 2017. I had nothing but a horrible experiences ever since. We (my boyfriend and I) switched over to Sprint on a promotion of half off the galaxy's on a 18 month lease. The sales representative, Miguel (then store manager) was very friendly, quick to make a sale. In fact it turned out he mislead us into a contract, by providing misleading information and leaving key details out. He verbally promised us that our phones would be reduced to $19 a month within a few months, based off a promotion they were offering. After now 6 months of waiting for my phone bill to be reduced and "pass the buck mentality from several Sprint representatives, we discovered Miguel mislead us. I had tried to get this resolved and have now wasted 6+ hours on the phone. I went into the store last weekend and spoke with Andrew (assistant store manager), who rung up the sale. Andrew had a very poor attitude when dealing with us and in fact acted like we were a burden to him. He had the "not my problem mentality" and was more focused on passing the blame onto others than finding the solution to our problem. Miguel contacted us the next day (Monday) and said that any further contact regarding this manner he would deal with. We explained our frustrations, he promised us that he will have a solution to our problem by Friday and gave us all possible solutions (all of which were satisfactory). Miguel called us on Friday. His " resolution" was less than satisfactory. He explained to us what happened and where the misleading message was, but didn't resolve the issue. He said that he had talked with his manager Lia. We asked for Lia to call us back in a timely matter and are still waiting on a phone call. As of today, October 20, 2017, I am yet to find a satisfactory solution to my problem. I want what was promised to me when I signed the contract. I feel that this location, specifically these 2 managers are all about lying to their customers into a sale and not following through on what they were quick to promise. They both lack customer service skills and empathy when dealing with customers. Please be weary of doing business at this location, especially with these 2 sales associates.