Leeds & Son Fine Jewelers in Palm Desert, CA Closed now

Reviews about Leeds & Son Fine Jewelers

• ★ ★ ☆ ☆ ☆

  May 29, 2019, by Reviewer
  Scratched watch case during sizing. I hesitate to rate my experience negatively, but am ultimately disappointed that a brand new watch was scratched during a routine sizing. I made multiple visits to the store over the course of a weekend to have a brand new Rolex watch sized. The watchmaker was very knowledgeable, helpful, and experienced during my first couple visits, and I would highly recommend dealing with him (watchmaker) only if you need work done. On the last visit, I requested to have a micro adjustment made on the clasp. A salesman (not the staff watchmaker) took my watch to the work area, and attempted to make the adjustment. I was able to observe the process through the window, and it appeared that he was unfamiliar, or unsuccessful on his first attempt with the sizing tool. The watchmaker arrived a few minutes later, but was working on another watch. The salesman asked the watchmaker for advice on making the adjustment, and was able to complete the process. After receiving the watch back and inspecting outside in the sunlight, I noticed a couple of scratches on the case side that appeared to be caused by a tool, or other metal contact. I hope (assume) that the scratches can be polished out during service, but it is disappointing to deal with this on a gift that was only worn a day before being damaged. Again, the experience with the watchmaker was positive and I would recommend their professional services, but the damage caused by the salesman was a negative experience. This was a significant purchase/gift from my wife, and I would not have expected damage during sizing as this store is an authorized Rolex dealer/service center.